Refund & Cancellation Policy

Last updated: 08 October 2026

This policy applies to all invoices issued by LaMotheo Solution (Pty) Ltd (registration number 2018/528955/07), trading as LaMotheo Solutions, and to payments made via EFT, Payfast, or Ozow.

1. Once-off services

If you wish to cancel a once-off service before work has commenced, you are entitled to a full refund. Where work has already commenced, a refund (if any) will be calculated pro-rata based on the portion of the service not yet delivered, at our reasonable discretion, unless a different arrangement has been agreed in writing.

2. Recurring / subscription billing

For services billed on a Monthly, Quarterly, or Annual schedule, cancellation takes effect at the end of the current billing period shown on your invoice. We do not provide partial refunds for the remainder of an already-paid billing period, unless required by law or otherwise agreed in writing.

3. Unavailability of service

Where we are unable to provide a service you have already paid for, we will refund you in full within 30 days of confirming the unavailability with you.

4. Duplicate or failed payments

If you are charged twice in error, or a payment fails but funds are still deducted, please contact us immediately at admin@lamotheo.co.za with your invoice number and payment reference. Verified duplicate or failed payments are refunded in full, normally within 30 days.

5. How refunds are paid

Refunds for payments made via Payfast or Ozow are returned via the same payment method where technically possible. Refunds for EFT payments are paid back to the originating bank account. Processing times may vary depending on your bank or payment provider, in addition to our own processing time stated above.

6. How to request a refund or cancellation

Email admin@lamotheo.co.za with your invoice number, the reason for your request, and your preferred refund method (if applicable). We will respond within 5 business days.

7. Disputes

LaMotheo Solutions takes responsibility for resolving disputes relating to services sold through this site. If you are not satisfied with our response, you may also raise a dispute directly with Payfast or Ozow in accordance with their own dispute resolution processes, or with your card-issuing bank.